AXA will roll out Microsoft 365 Copilot to all of its employees worldwide.
This rollout adds to the AI tools the group already uses. The tool helps carry out everyday tasks more smoothly. It also streamlines collaboration across teams around the world.
This project arrives three years after the launch of Secure GPT. This internal AI service provides access to large language models to every employee.
AXA says it is running in parallel an AI upskilling program. This program helps staff master these tools in a practical and ethical way. It also maintains human oversight for key decisions.
The deployment of Copilot has been accompanied by a dialogue with employee representatives about AI usage.
The world’s fifth-largest insurer has adopted its “Technology and Data” strategy. This strategy aims to deploy AI innovations at scale.
AXA will complete the cloudification of its infrastructure in 2026. This cloudification plays a central role: it provides the scalability needed to deploy AI applications, including Secure GPT.
AXA launched this assistant in 2023. It runs on Microsoft’s Azure OpenAI service. More than 154,000 employees now have access to it, and the group has integrated it into 79 business applications across the group.
AXA has deployed use cases in claims processing, underwriting, and client interactions.
In terms of staffing, AXA mobilizes more than 2,000 experts worldwide, including over 900 data scientists and data engineers, according to the group.
As early as 2022, the group launched a Data & AI Learning Academy, with modules tailored to different lines of business
