Six months after the Court of Auditors’ report on its AI practices, France Travail is rolling out new tools to shorten recruitment timelines and boost the appeal of its job postings.
The broad rollout of MatchFT Offers is planned for the final quarter of 2026. Already tested in real-world conditions, this solution yields more targeted candidate profiles and reduces the time to fill job postings by 3.5 days following the trials.
In parallel, the operator introduces CoachFT, a new generative AI feature designed to make life easier for employers. The tool lets them express a recruitment need by voice in order to hire faster.
For employer pages, CoachFT includes automated writing assistance that generates clear, complete, and attractive content from the information provided by recruiters. Additionally, a new initiative guides employers in entering job data to maximize the chances of filling a position and to improve its attractiveness. Finally, posting a job is streamlined thanks to a turnkey tool that lets employers import a prewritten posting and automatically pre-fill the form.
Generative artificial intelligence is also stepping into the daily lives of users to remove barriers to applying and to training.
The MatchFT Formation tool is currently being piloted in several regions (Grand Est, Normandie, Hauts-de-France, Centre-Val de Loire, Nouvelle-Aquitaine and Auvergne-Rhône-Alpes) with a plan to generalize early in 2027.
Early results are presented as compelling, with a 17% increase in applicants for training places and a time savings of more than 1h15 for advisors.
Freeing Up Administrative Time for the Human Element
The technological integration aims first to redefine the relationship between the advisor and the user through ChatFT Listening.
Currently being tested in six regions (Pays de la Loire, Centre-Val de Loire, Normandie, Réunion, Hauts-de-France and Nouvelle-Aquitaine) with 200 volunteer advisors, this tool will be generalized at the start of 2027. During in-person or telephone interviews with job seekers and recruiters, ChatFT Listening helps improve the quality of the advisor’s listening, allowing them to focus fully on the conversation and thereby tailor the support more effectively.
According to Thibaut Guilluy, the chief executive, the ambition is to “remove the computer from the equation between France Travail and the French.”
To design its tools, the public body relies on internal development capacity but also collaborated with Mistral AI to develop ChatFT.
Revealed by the Court of Auditors, the AI investment totalled €93 million between 2017 and 2024, with an additional €15 million in 2025.
This large-scale transformation, implemented across 55,000 staff stationed in 890 agencies, does not rule out social negotiations. Asked by Challenges about potential resistance from teams or unions, Thibaut Guilluy confirms that negotiations will be held in the second half of 2026 with a view to reaching an agreement on the deployment policy of these technologies within France Travail.
(1) France Travail et l’Intelligence Artificielle
