It’s going to take some getting used to: the “Joule Agents” are proliferating in SAP’s catalog.
The German publisher has just announced 14 more. They will be integrated by mid-2026 into some of its software.
Four of these agents target the finance professions:
- Accounting Accruals (journal bookkeeping)
- Cash Management (treasury management)
- International Trade Classification (compliance with international trade rules)
- Receipts Analysis (expense receipt processing)
Three are in the domain of the supply chain:
- Change Record Management (change control)
- Product Planning and Operations (production planning and operations management)
- Supplier Onboarding (supplier onboarding)
Three are also in HR:
- Career and Talent Development (career development)
- HR Service (handling employee requests)
- People Intelligence (retention and skills management)
One agent is aimed at procurement (Bid Analysis; bid analysis). Two address process governance (Process Content Recommender and Workspace Administration). An additional sector-specific agent (Utilities Customer Self-Service, targeting energy suppliers) is included.
These 14 agents join 17 others. Here they are, with their development stage, the products they pertain to and – for some – a few of SAP’s quantified promises attached to them.
Finance
Accounts Receivable (debt management)
In beta, for S/4HANA Cloud Private Edition.
Recommends actions based on the customer’s profile and payment history.
Promises*, among others: 75% less time for analysis and reconciliation (from 20 to 5 minutes per file) and a reduction of 2 percentage points in the write-off rate to profit and loss (from 1% to 0.98%).
Booking (booking management)
In early access for Concur Travel.
Recommends flights and accommodations based on the traveler, company policies and budget constraints.
Dispute Resolution (dispute management)
In beta, for S/4HANA Cloud Private Edition.
Promises, among others: a 30% reduction in dispute handling time (from 20 to 14 minutes) and a 5% reduction in the churn rate associated (from 0.25% to 0.238%).
Expense Report Validation (expense report validation)
In early access for Concur Expense.
Promises: a 30% reduction in preparation and submission time (from 30 to 21 minutes) and a 25% reduction in the rejection rate (from 15% to 11.4%).
Meeting Location Planner (off-site meeting planning)
In early access for Concur Travel.
Promises: a 10% reduction in annual spending per affected employee (from €3,975 to €3,488) and a 15% reduction in planning time per meeting (from 5 hours to 4 hours 15 minutes).
Supply chain
Field Service Dispatcher (resource management)
Beta, for SAP Field Service Management.
Maintenance Planner (maintenance planning)
Beta, for S/4HANA Cloud Private Edition.
Promises: a 40% reduction in the time needed to create backlogs (from 120 to 72 minutes per day) and a 1% reduction in the rate of unplanned downtime (from 92% to 92.1% uptime).
Shop Floor Supervisor (shop floor production supervision)
Beta, for SAP Digital Manufacturing.
Promises: a 50% reduction in time spent managing disruptions (from 60 to 30 minutes per day) and a 2% reduction in the rate of unplanned downtime (from 92% to 93.8% uptime).
CX
Case Classification (case triage)
Available for Sales Cloud Version 2, Service Cloud Version 2 and within SAP CX AI Toolkit.
Catalog Optimization (catalog optimization)
In beta, for Commerce Cloud and within the CX AI Toolkit.
Digital Service (responding to questions from sales and customer service teams)
In early access, as part of the CX AI Toolkit.
Knowledge Creation (creating knowledge bases from resolved tickets)
Available for Sales Cloud Version 2, Service Cloud Version 2 and within the CX AI Toolkit.
Q&A (answering customer questions)
Available for Sales Cloud Version 2, Service Cloud Version 2 and within the CX AI Toolkit.
Quote Creation (quote creation)
Available for Sales Cloud and within the CX AI Toolkit.
Automates quote creation from a shared Office 365 mailbox.
Shopping (assisting the customer journey)
Available for Commerce Cloud and the CX AI Toolkit.
Promises, among others: a 10% increase in conversion rate (from 3% to 3.3%) and an increase in average order value (from €309 to €340).
The CX agents currently marketed can only be purchased through the Joule Premium for Customer Experience package. This package includes, in addition to the agents, about twenty AI-labeled features (duplicate account detection, product description creation, lead-generation assistance, etc.).
One agent is dedicated to HR ( Performance and Goals ), intended to help prepare performance review interviews. Another is dedicated to procurement (Sourcing), shown below, which automates RFPs; it is in beta for Ariba Sourcing.
* SAP says its estimates are based on “customer cases, benchmarks and other research.”
