A New French Alternative to the Market’s Legacy Giants
By 2022, 65% of French companies already provided remote access to at least part of their workforce’s professional tools, a level higher than the European average according to INSEE. This remote-control market has been dominated for years by a few international players regularly cited as benchmarks in most comparisons of remote support software, starting with TeamViewer or AnyDesk. But while these tools helped democratize distant assistance, their model, pricing, and European footprint increasingly raise questions for IT departments concerned with sovereignty and compliance.
Needs have also evolved. Support teams now have to manage distributed fleets, remote workers, distant sites, and contractors, all within a context of rising cybersecurity pressure. ANSSI has, for several years, reminded that mobility and telework create specific risks that require tailored security measures, particularly for remote access.
Against this backdrop, the EasyRemote by Septeo remote-control software positions itself as a French alternative to the historic giants. Developed, hosted, and supported in France, the solution relies on a full-web architecture and targets support teams, CIOs, and managed service providers seeking a sovereign, certified remote-assistance tool aligned with contemporary remote-work practices.
Two Connection Modes for Greater IT Flexibility
EasyRemote by Septeo rests on a simple principle. It lets IT teams choose the connection mode that best fits each situation, without multiplying tools. The platform thus offers two complementary modes of remote access. The first relies on a single session code. The remote user opens a page, launches a small executable, and communicates a temporary code to the technician. The technician then accesses the workstation without any prior installation or complex configuration, which meets the needs of ad hoc interventions, support for casual users, or urgent troubleshooting.
The second mode relies on installing an agent on the machines to be managed. Once the agent is deployed, devices appear in the EasyRemote by Septeo console and remain accessible continuously, with or without the user present. This mode is perfectly suited to ongoing maintenance of a fleet, server monitoring, or managing mission-critical machines where responsiveness and support availability are essential.
This dual approach enables IT teams to articulate on-demand remote assistance with proactive device management, without changing interfaces or juggling multiple solutions.
A Solution Designed for Technicians, Simple for Users
One of the recurring challenges of remote assistance is the difference in perception between technicians and users. The former require powerful tools capable of performing a sequence of advanced actions, while the latter expect a reassuring and as seamless as possible experience.
EasyRemote by Septeo strives to reconcile these two requirements. On the user side, the code-based connection minimizes friction and avoids having to explain the installation of a full software. On the technician side, the full-web console gathers the essential tools for effective support: access to keyboard shortcuts to open the Task Manager, quick access to system settings or to display the desktop, temporary mouse lock on the user’s device during sensitive operations, multi-monitor support, the ability to open several sessions simultaneously, and the ability to view the main hardware characteristics of the remote device.
More advanced operations are also supported, such as Windows privilege elevation to switch to an administrator account without interrupting the session, or encrypted file transfer to deploy a patch, retrieve a log, or share a configuration document. Technicians have all of these features within a single, cohesive interface, without the need for additional modules.
Security and Compliance at the Core of the Platform
That’s the flip side of the coin: widening remote access increases exposure to compromise. ANSSI’s recommendations on digital nomadism emphasize the need to protect communications, authenticate accesses, and log actions performed remotely.
Again, EasyRemote by Septeo scores by aligning with these requirements. The solution is hosted on infrastructures located in France and ISO 27001 certified, which guarantees a security-management framework compliant with international standards such as GDPR.
Moreover, remote sessions are end-to-end encrypted, whether for the display stream or file transfers. The platform provides user-approval authentication on the remote endpoints, as well as the possibility of enabling multi-factor authentication on the technician side, through the issuance of a temporary code via a dedicated app.
Each connection is logged in a detailed journal: date and time, duration, technician, and device involved. This complete traceability serves a dual purpose, giving IT leaders an auditable history for internal audits and reassuring business units and compliance teams that must document access to sometimes sensitive systems.
A Concrete Response to Modern Challenges: Telework, Multi-site, Mobility
The rise of telework is reshaping expectations for support tools in a lasting way. At the same time, remote access to professional tools has become a common practice, with nearly two French companies out of three affected, again according to INSEE.
EasyRemote by Septeo fits squarely within this evolution. The solution targets both support contexts for teleworking employees and the maintenance of servers housed in distant data centers, support for teams spread across multiple sites, and assistance to clients through after-sales services.
It addresses varied use cases: technical assistance, remote training, server supervision, and enabling telework through seamless access to employees’ fixed desktops in the enterprise.
Compatibility with Windows and macOS, a full-web operation, and the ability to switch from one session to another without interrupting interventions are designed to meet this diversity of scenarios, including hybrid environments where multiple generations of devices and network connections coexist.
A Clear and Accessible Pricing Proposition
On cost, the question remains crucial for IT departments, especially in very small businesses, SMEs, and municipalities where support budgets are tight. Complex pricing grids, multiple options, and licenses that are hard to forecast often hinder widespread deployments of remote-access solutions.
On this point, EasyRemote by Septeo has chosen a pricing approach that is more readable than its rivals. The platform can be tested for free for fourteen days, with no credit card required, and includes access to the Pro features. Beyond this discovery phase, the offering is organized around a Solo plan, billed at €12.90 HT per month for one user, one simultaneous connection channel, and up to 100 devices managed, as well as a Pro plan, starting at €17.90 HT per month per channel, for unlimited users and up to 500 devices.
Prices are presented without hidden costs, with a simple structure, unlike some solutions where security options or advanced features incur successive surcharges. This positioning aims to make professional remote access accessible to organizations that are still hesitant to take the plunge due to long-term budget uncertainty.
By combining native French roots, a full-web architecture, dual connection modes, advanced support features, and a certified security framework, EasyRemote by Septeo thus appears as a credible new option for IT teams seeking a remote-access tool tailored to the realities of modern telework and digital mobility.
