Multivendor Maintenance as a Driver of Performance
Traditionally, manufacturer maintenance contracts come with high costs and enforced renewal cycles. Jiliti offers an alternative through multivendor third-party maintenance. The company covers more than 500,000 IT assets, including 260,000 multi-vendor servers and 100,000 storage arrays, on behalf of 3,500 clients across more than 150 countries.
This approach rests on a single point of contact (SPOC), centralizing requests and simplifying the management of heterogeneous environments. It also relies on refurbished and certified parts, enabling the extension of system lifespans while ensuring availability. In practice, this avoids premature replacements and helps optimize the Total Cost of Ownership (TCO).
Managed Services: Proactive Oversight Rather Than Break-Fix
Maintenance is no longer limited to reacting to failures. Through its managed services offerings, Jiliti provides 24/7 monitoring of critical infrastructures. Monitoring systems collect real-time performance indicators (CPU, memory, storage, network), enabling anomalies to be detected before they translate into an outage.
This supervision is governed by SLAs (Service Level Agreements), which guarantee precise and measurable response times. Tracking MTTR (Mean Time To Repair) becomes an operational management tool that helps improve system resilience and reduce indirect costs associated with interruptions.
Integrating Hybrid Transformation
Corporate infrastructures now blend on-premises environments, cloud-hosted applications, and Software as a Service (SaaS) solutions. Jiliti supports this hybrid reality by embedding maintenance within a broader transformation cycle:
Managed backups (Backup as a Service), covering both local environments and SaaS like Microsoft 365 or Google Workspace.
Disaster Recovery and Business Continuity Plans (DR/BCP) to ensure resilience against disasters and cybersecurity threats.
Monitored network connectivity, guaranteeing the performance of critical applications.
This hybrid approach enables progressive evolution, with no disruption between legacy systems and newer platforms.
Relocating and Optimizing Data Centers
Sustainable infrastructure management also hinges on where equipment is located. Jiliti conducts an average of 70 data-center relocations per year, complex operations that require maintaining service continuity while consolidating environments. These projects are opportunities to optimize energy efficiency, reduce electricity consumption, and centralize resources in leaner, more efficient settings.
Maintenance as a Driver of Sustainability
Beyond technical performance, maintenance serves as a lever for digital sobriety. Jiliti strengthened its capabilities in 2023 with the acquisition of Computer Trade Service (CTS), a specialist in recycling and distributing second-hand IT components. This integration expands the supply of refurbished spare parts and helps develop reuse channels.
Sustainability is also supported by management tools, such as a carbon decision-support comparator that helps CIOs evaluate the environmental impact of their IT choices: prolong, recycle, or migrate. Each decision can be grounded in measurable data.
A Strategic Building Block of Digital Transformation
With more than 720 experts and 40 years of experience, Jiliti demonstrates how IT maintenance and managed services are no longer merely support functions. They become a strategic bedrock capable of ensuring business continuity, reducing costs, and embedding digital transformation within a sustainability framework.
Rather than a restricted line item, maintenance thus becomes a key component of resilience and competitiveness for enterprises.
